Category Archives: Windows 7

Windows 7 RC Fix: LAN Works but Internet Doesn’t!

I finally got around to rebuilding my system with Windows 7 RC at the base. The installation itself went off without a hitch and so did all of my software installs. Or so I thought. Upon rebooting my computer I got an unusual warning that although I was connected to my local network I did not have an internet connection.

Don’t get me wrong: This has happened before – when my modem goes down or Shaw decides to mess with their internet service – but a quick check on a different computer connected to the same router and the same modem showed all the peripherals working properly. The problem was rooted in my newly upgraded computer.

After about an hour of troubleshooting I came to the conclusion that the dropped and/0r blocked internet connection had something to do with one of the other applications I’d installed. After all I used the internet to download a lot of them so it was most definitely working at some point.

A quick uninstall of all the apps showed that this wasn’t enough – the problem was deeper rooted than that. So I turned to the excellent System Restore feature to start moving backwards in my installation process, restoring my system to states previous to each of the installs. And after 5 steps I found the problem:

Office Auto-Update is the culprit!

When I restored my system to the state just previous to my installation of Office 2007 my internet connection was restored. Thinking back on the install I remembered I’d checked off the option to enable automatic updates at the end of the installation process. By a simple process of elimination this is the only feature in Office 2007 that can have an impact on the internet connection itself. So after reverting to the state before Office 2007 was installed I reinstalled it from scratch making sure to uncheck the auto-update feature. And after a reboot my suspicions were confirmed: The internet connection was still working.

But this doesn’t always happen…

What’s bizarre about this story is that when I installed Office 2007 under Windows 7 RC on my laptop, this problem never materialized and both my wireless and wired networks are working fine. So this problem seems to be affecting only some network cards and/or drivers. Werid stuff.

Sony Confirms No Hardware Virtualization on Vaio Computers Past, Present or Future

Sony has now released BIOS upgrades to most of their Hardware Virtualization (VX) capable Vaio computers. Visit Sony’s eSupport centre (link) and enter your model number to see if yours has an update. This move, which goes against everything Sony has said, proves that if enough people voice their discontent with bad corporate behaviour, corporations actually do the right thing.

Sony confirms they will continue disabling Hardware Virtualization (also known as VT) in the BIOS of all their Vaio computers even after the release of Windows 7 making the new Windows XP Mode unavailable to all Vaio owners.

A couple of months ago I discovered that in spite of the hardware of my Sony Vaio laptop fully supporting Hardware Virtualization, Sony has decided to disable this feature in the BIOS making it unavailable. There has been much chatter and theorizing about this on the net but no clear conclusions, statements or solutions have been provided. So today I contacted Sony directly to find out exactly what was going on. What I found was both surprising and infuriating.

A quick summary of the back story: I bought a Sony Vaio VGN-SR140D laptop last fall and have been very happy with it. That was until I tried to enable Hardware Virtualization so I could run a virtual machine on it for beta testing purposes. It turned out that even though the processor fully supports this feature, Sony has disabled it in the BIOS making it impossible to run any type of virtualization on the computer. The problem is there is no mention of this in any documentation available about the computer or its product siblings. For this reason it is fair to say the computer does not perform to specifications.

To get to the bottom of this I contacted Sony customer support. After a lot of back and forth, explaining and some feeble attempts at tricking me into giving up claiming that “hardware virtualization has been disabled because there is a conflict with this type of functionality with other hardware in the computer” I was passed on to a high level tech located somewhere on the US west coast, and it is from him I got all the nasty details.

Hardware Virtualization will not be available on Sony Vaios. Period!

Right off the bat the tech told me flat out that Hardware Virtualization not only is not available on older or current Vaio models, both laptops and desktops, but that there will be no support for Hardware Virtualization in future models either! When I mentioned that this would become a hot topic once Windows 7 with its much talked about Virtual XP feature is released in November of this year he responded “Even when we start shipping Vaios with Windows 7, hardware virtualization will be disabled.” And he continues: “Sony has no plans to make this function available in any of our computers.”

Hardware Virtualization is disabled to cut cost!

This of course begged the obvious question of why: “It’s part of our licensing deal with Intel,” he explained: “To retain a competitive edge they sell the boards to Sony with a guarantee from us that we will disable the feature on all our computers. That way we get the boards at a discount and they (Intel) can sell them at full price to other computer manufacturers who want the feature enabled.” At this point I mentioned that I had just been in touch with Dell who confirmed that all their new XPS laptops have Hardware Virtualization enabled and that these computers on average retail for $400 less than the comparable Sony ones. “VT (Hardware Virtualization) is a fairly obscure function that not many people use. Corporate feels that it’s not worth it. That is in spite of us techs recommending they enable it” was his somewhat surprising response.

It’s not on the box, so you can’t return it

As I promised in my first post about this situation I am hell bent on returning my laptop for a full refund claiming either defect or that it does not perform to spec. I asked the tech about this and he at once told me they will not refund the computer under any circumstances: “It doesn’t say on the box that the computer supports Virtualization so they (corporate) feel that you have no case. If it’s not on the box you won’t get your money back is where they stand.” I pointed out that if you look up the specs of the processor on Intel’s website or go to a store and buy it on its own the spec sheet clearly states that it has Intel® Virtualization Technology. To that he had no answer. I then pointed out that the box doesn’t say anything about stereo sound or colour screen either but that if they shipped computers that only had mono sound and black and white screens people would be furious. His response was the same as before: “Virtualization is something few people use and corporate doesn’t think this is a real issue. And they are willing to take the hit of bad publicity if people start to complain. They are willing to lose customers over this!” In other words they don’t think enough people will voice their frustration or make life difficult for them so they are willingly screwing their customers to turn a profit. Classy.

Class action lawsuit anyone?

It seems abundantly clear that Sony has deliberately disabled Hardware Virtualization on their Vaio computers to save money. It is equally clear that they have made no effort to inform their customers of this. As a result many customers, myself included, have purchased computers with the perception that they would perform to the specifications provided by the OEMs (Original Equipment Manufacturers – in this case Intel) only to find they do not. Any rational person would agree that under these circumstances Sony should have provided some form of written information or warning stating that in spite of hardware support, Hardware Virtualization has been disabled in the same way that they would have warned that in spite of the screen being able to display colours, the screens on certain computers would only display black and white. Now I’m no lawyer but I think the customers have a valid case for a class action lawsuit here. The argument that Sony is in the clear just because the box doesn’t state that the computer does Hardware Virtualization is logically defeated by the fact that the processor itself has this functionality as one of its main features and selling points.

So, does anyone know a good class action lawyer willing to take on this case and go up against a major multinational corporation? And does anyone want to join forces to show Sony that when you treat your customers like crap they fight back? In the meantime I’m taking my computer back to the store I bought it from and make the guys there sweat for selling me a computer that doesn’t work!

10 reasons you’ll love Windows 7, part three: Aero Snap Gives You Window Control

Aero SnapThere are a lot of subtle functions and effects built into Windows 7 that may seem either rudimentary or pointless at first glance but end up being very useful when you realize what they can do. Of these the new window control tool called Aero Snap is a much needed and hugely effective addition.

Snap your windows to any location

We’ve all run into this problem: When working with multiple documents, multiple file folders or using a web browser to research content while writing a document, doing image editing or programming a web site we keep having to switch between different windows. And if there’s a lot of switching back and forth or  you have a lot of windows open at the same time this can get quite tedious. To aleviate this issue many end up trying to resize the windows so that each fit half the screen. In extreme cases (like myself), they buy a second monitor so they can place one folder or application on each screen. But even so you are still left with the annoying task of resizing your windows and drag them around.

That’s now a thing of the past. Windows 7 has an intelligent “window snapping” feature built in that does the brunt of this work for you.There are five main positions for this snapping feature:

  • Grabbing the top bar of any window (even when it is maximized) you can drag it in “hovering window” size to any place on your desktop. This pretty much eliminates the need for the Restore Down button in the upper right-hand corner.
  • Grabbing the top bar and moving the window to the extreme left of the screen automatically snaps the window to the left so it covers exactly half of the screen widthwise.
  • Likewise moving the window to the right makes it snap to the right and cover the right half of the screen.
  • Dragging the top bar to the extreme top of the desktop automatically maximizes the window to full screen mode.
  • Grabbing the top bar of any window and shaking the mouse pointer back and forth a couple of times automatically minimizes all the other windows on the desktop leaving only the shaken one.

Control your windows with the arrow keys

The above snapping actions are all cool, but the mouse movements are just the beginning. A far more important innovation is that you can also control the same window snapping functions using the Windows key in combination with the arrow keys:

  • Windows key + Up maximizes the current window.
  • Windows key + Down sets the window to “float” or Restore Down mode. Hitting Windows key + Down while in a window that is already floating minimizes it to the taskbar.
  • Windows key + Left snaps the window to the left half of the screen
  • Windows key + Right snaps the window to the right half of the screen

Practical useage

I’m sure you, like me when I first heard about this, are thinking “Ok, so what’s the big deal? It’s not like I’m ever going to use this feature!” Trust me, you will. The power of this feature (and especially the key combinations) became obvious to me when I was doing the rewrite for my upcoming book Sams Teach Yourself Expression Web 3 in 24 Hours. A huge part of the rewrite consisted of opening two Word documents and cross-referencing them and opening two file folders and moving files back and forth between them. Since I do all my writing on my laptop I didn’t have the benefit of two monitors so I ended up having to fit two instances of Word or two opens folder on the same screen. This process now takes about 1 second and requires no fine motor skills or mouse work. Simply use the Alt+Tab combination to pick the appropriate window and hit Windows key + Left or Right depending on what location you want the window to be in. So when I was working with two Word documents side by side switching between single full-screen document view and dual document view became a matter of 3 or 4 keystrokes rather than Restore Down, resize with mouse, move around, switch back and forth etc etc.

It seems like a small thing but holy crap does it ever make my life (and yours) easier!

Bonus: Desktop Peek!

Desktop PeekOne of the things that really annoyed me about Windows Vista was all the Sidebar Gadgets. That is to say the gadgets themselves didn’t annoy me but the sidebar did. The whole point of having these gadgets available was, in my mind, to be able to access them and see them when I needed to without having to do a lot of moving around and closing windows etc. But the sidebar was a total pain and always got in the way so I ended up just turning the damned thing off completely. In Windows 7 the Gadgets are released from the sidebar and can be placed wherever you want them. But that still leaves the problem of how to see them quickly (not to mention all the other crap I store on your desktop). Well, there’s a really clever solution to this too: At the extreme right hand side of the taskbar there is a small rectangular box. If  you hover your mouse over it all your open windows automatically become transparent and you can peek at your desktop. Clicking the rectangle minimizes all your windows so you have access to the desktop. Likewise clicking it again restores all the windows to where they were in the order they were stacked. Couldn’t be any easier.

You can read a very long and detailed explanation of how this all came about in the article Designing Aero Snap in the Engineering Windows 7 blog.

10 reasons you’ll love Windows 7, part two: The Taskbar

The Windows taskbar was introduced with Windows 95 and has functioned as a launching application as well as a place to store and access minimized or hidden windows. But through all it’s following iterations it never really changed. Meanwhile other OS developers were introducing fancy new features like application docking and taskbar customization and Windows users started looking to 3rd party applications like Rocketdock to get the features they wanted.

Windows 7 shows a complete reinventing of the Windows task bar. More than a launch platform it is now a full fledged object dock with tons of added functionality and it is fully customizable. I could write a whole article just on the new taskbar, but here I’m just going to give you some highlights:

Object dock

TaskbarThe most useful new feature of the taskbar is that you can now drag and drop any item, whether a shortcut, a folder or even a file, onto it for easy access. And whereas in the older versions the quicklaunch icons were separated from the actual running app icons, they are now one and the same. In practical terms this means when you launch an application already docked on the taskbar it gets highligted rather than duplicated. And if yo launch several windows (or in the case of most browsers several tabs) they stack one behind the other to give you access to all of them at the same time. The same goes for file folders and documents. Additionally you can move and reorganize any and all items on the taskbar in any way you want even when they are open.

Aero Peek

Aero PeekIf you have multiple windows or folders open at the same time it can be tricky to remember which one contains which item. To abolish this problem the taskbar has a new feature called Peek. Like the name suggests it gives you a peek of the opened content when you hover over the different active icons providing a preview and full access to all the options without actually having to open them.

Peek manifests itself like a bigger taskbar with preview images of each of the open windows, tabs, files or folders and when you hover your mouse over each of them, the full window gets switched to the object in question giving you a quick preview. When I’m writing I usually have multiple browser tabs, three or four folders and at least two or three Word documents open at the same time and this feature makes it infinitely easier for me to find what I’m looking for rather than having to Alt+Tab my way through all the opened elements.

Enhanced functionality

Enhanced functionalityIn addition to simply launching and previewing open applications, the taskbar gives you enhanced and program-specific functionality at the click of the right mouse button. This activates a pop-up menu which, depending on the icon in question, gives you a list of everything from bookmarked or pinned pages to recently viewed documents and frequently accessed folders. And for each of the pinned applications you can pin sub-elements directly to the taskbar for instant access. In practical terms it functions like a favourites list for all your applications allowing you to pin important or useful documents, graphics, web sites, folders, videos, projects, whatevers directly to the taskbar for instant access.

See only what you want to see

One of my pet peeves with the taskbar in XP and Vista was the section that is supposed to give you information about running background applications such as virus scanners, wireless status, audio,  video etc. My big problem with this feature was that everything and it’s seccond cousin twice removed wanted to get top billing in the bar and as a result I had this insanely annoying accordion thing going on where I needed to hit a button to make all the icons appear and then quickly navigate to the right one to make my change.

Taskbar itemsNo more! The new Windows 7 task bar lets you decide exactly what icons to display and what icons to ignore. And you are provided with two levels of access: The icons on the taskbar itself and the icons in a pop-up menu that can be accessed from a button. With these two features you can hand pick what application icons you want to see and which ones you don’t care about. And as with the other applications you can reorganize the icons in any way you want giving you full control over your workspace.

10 reasons you’ll love Windows 7, part one: It just works!

I’ve been using Windows 7, first in Beta and now in Release Candidate, since early March or so. And I am thorroughly impressed. I was never a Vista hater – and I think most Vista haters either never actually tried Vista or refused to accept that Vista and XP were not the same thing – but there were still a lot of things I didn’t like about the operating system. With Windows 7 on the other hand, I really don’t have any complaints at all and I can honestly say that when the masses get their hands on this operating system they will fall in love with it. Not because it’s shiny and new, not because it doesn’t crash (although Vista really doesn’t crash either, but that’s not what I’m talking about here) but because it makes life easier for the user.

So in the coming week I will publish ten articles outlining ten Windows 7 features that will make you fall in love with the application (and quite possibly reconsider your “Mac is better” stance):

1. It Just Works – Right Out of the Box!

The first thing that astounded me with Windows 7 is that it works properly out of the box. That may sound weird but if you’ve even tried to reinstall a Microsoft operating system on a computer, be it a branded unit, a custom built machine or a laptop, you know that the OS install is just step one of several. In the old days, simply installing the operating system would give you a computer with terrible screen resolution, no networking and generally sub-par performance. To get things running properly you needed to search for and install numerous drivers including screen drivers, motherboard drivers, networking drivers, audio drivers etc etc. All of this took time, effort and a lot of patience – three things people normally don’t have.

To try to curb this problem many PC manufacturers ship their computers with custom OS installs that revert the system back to store shelf operation. The problem with this is that the manufacturers have started selling space on these reset systems and filling that space with bloatware and garbage you don’t want and don’t need. And when you revert your system to shelf operation it means reinstalling all the trash – an operation that ruins performance and clutters your PC. All in all it’s a crap chute.

No more: Windows 7, out of the box with zero custom drivers and no setup, works properly on most if not all modern computers. Case in point: I just installed Windows 7 RC on my wife’s aging Toshiba Satellite M100. It took 15 minutes in total and once the OS was installed, everything except the audio and the scrolling function on the mouse pad worked perfectly (and in the Windows 7 team’s defense, there is a known problem with the M100 audio because the drivers from the audio manufacturer don’t work properly). I had wireless networking, full functionality including custom Fn keys, optimal screen resolution and performance and even card reader functionality. When I installed Vista Ultimate on the same computer a week earlier I had to download and install 12 drivers to get the same functionality.

The same can be said for my Sony Vaio SR140D only this time no drivers were needed to get the computer up to fully working status.

Why does it work so well now? With the release of Windows Vista, Microsoft ran into an unexpected problem: The 3rd party component manufacturers were unbelievably slow in rolling out drivers for the new OS and as a result users were stuck with computers that didn’t work properly. And even though the driver problems sorted themselves out over the first 6 months of Vista’s life, the damage was done and people wrongfully blamed Vista (and Microsoft) for the problems. The Windows 7 team took the experiences from the Vista launch to heart and devised a novel yet ingenious solution: Invite all the hardware manufacturers to work with the development team on the Microsoft campus to create generic drivers for all their hardware, and place those generic drivers either in the install itself or in an open repository for easy access.

As a result when you install Windows 7 on a computer with hardware from a known manufacturer, the installation disk more than likely already has a fully functional generic driver for that hardware that works to spec making the search for specialized drivers pretty much pointless.

But does it crash?

Much has been made of the Windows platform’s uncanny ability to crash at the most inopportune of times. But truth be told this really isn’t as big an issue as it is made out to be. In my experience (and for the record, I currently have 7 computers running in my house) computers crash for two reasons: Either you make them do something they really shouldn’t be doing or something inside the computer goes bump in the night. System crashes caused by “crappy” operating systems are incredibly rare and just as likely to happen on a Mac or a Linux based computer as a PC.

That said I have managed to crash Windows 7 RC once while trying to run a corrput .avi file in Windows Media Centre, Windows Media Player and VLC at the same time. Not surprisingly when all three applications encountered the same bad part of the clip at the same time things went horribly wrong and the famous blue screen of death appeared.

My point is this: If your Windows 7 computer is functioning properly hardware wise and you’re not trying to bring it to its knees, it won’t crash. Period.